Terms & Conditions
1. Right to Agreement
Some service charges may include additional expenses such as parking or congestion fees. We'll inform you in advance if these apply.
2. Service Acceptance
On occasion, we may be unable to fulfil a service request due to limited stock, staffing, or other factors. If this happens, we'll notify you promptly and you won't be charged.
3. Quotation Policy
Free quotations are available for new installations only, not for repairs or diagnostics. Initial quotes are based on the information you provide and may change following an on-site assessment. All quotations are valid for 28 days unless otherwise stated.
4. Booking Delays
We aim to keep to agreed time slots, but unforeseen circumstances may cause delays. We’ll keep you updated, but we are not responsible for any inconvenience this may cause.
5. Service Charges
Service costs may change if unexpected issues arise during the work. We'll inform you of any changes. Diagnostic or investigative services carry a minimum one-hour charge. If cancelled within 24 hours of the booking, this charge still applies.
6. Inclusions in Charges
Certain charges may include costs such as parking or congestion fees. We'll let you know in advance if these apply.
7. Service Quality
We carry out all services with reasonable care and skill, but some outcomes may be affected by factors beyond our control, such as local signal reception.
8. Payment
Payment is due upon completion of services. If our team is required to wait for payment, an hourly fee will apply. Accepted payment methods include credit card, debit card, cash, and bank transfer.
9. Price Match Policy
We may match or beat competitor prices if the conditions outlined in your original terms are met.
10. Parts Ordering
Special-order parts require a 50% deposit. Once paid, these parts belong to you. The remaining balance is payable upon installation.
11. Ownership & Uninstallation
Goods not paid for in full remain our property. If payment is withheld, we may uninstall these goods after giving reasonable notice. Any time or costs involved will be your responsibility.
12. Warranty
New installations include a 12-month parts and labour warranty. This does not apply if third parties alter or interfere with our work. The warranty excludes certain conditions, including force majeure, winds exceeding 50mph, interference from external sources, or work carried out against our advice.
13. Feedback & Fault Rectification
We value customer satisfaction. If you are unhappy, please notify us. We'll investigate issues that fall under our warranty. Call-outs where no fault is found, or cases outside warranty terms, will be charged at our standard rates.
*Always refer to our rates section for the latest pricing.*
14. Damages & Complaints
If you believe our team has caused damage, notify us immediately and provide a written report with photos. We will arrange an on-site inspection. If we are not given the chance to inspect, we cannot accept liability. If a third party has carried out work after installation, we cannot confirm whether the damage was caused by them or by us. Where no fault is found on our part, our standard charges will apply.
15. Pricing & Payments
Our charges include VAT where stated. If VAT rates change between booking and service delivery, the applicable rate will apply. Late payments will accrue interest at 8% per year above the Bank of England base rate.
16. Service Delays
We are not liable for delays beyond our control. If a significant delay occurs, you may contact us to end the contract and request an appropriate refund.
17. Our Responsibilities
We are responsible for foreseeable losses caused by our negligence or breach of contract. We do not limit liability where it would be unlawful to do so. For business clients, our liability is capped at the total amount paid for our services.
18. Cancellation Rights
For most online, phone, or doorstep contracts, you have 14 days to cancel. Cancelling a same-day service will incur a booking fee. To cancel, contact our Customer Service team or use the provided forms. Refunds are issued within 14 days.
19. Service Quality (Consumer Rights)
If you are dissatisfied with our service, please provide evidence. Where we are at fault, we will rectify the issue; otherwise, charges apply. Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
20. Service Changes
We may adjust services due to legal, safety, or technical reasons. Services may also be suspended or withdrawn, with notice and refunds provided where appropriate.
21. Contract Termination
We may end our agreement if payments are overdue or if you fail to provide necessary cooperation.
22. Losses & Compensation
We accept liability for certain losses, but not those that are unforeseeable, caused by uncontrollable delays, avoidable, or related to business activities.
23. Privacy & Data
The use of your personal information is set out in our Privacy Policy.
24. Complaints
For complaints, please contact our Customer Service team. We aim to respond within 14 days.
25. Jurisdiction & Other Terms
These terms are governed by English law. Contracts may be transferred with notice. Only you and we hold rights under this agreement. If any part of this contract is invalid, the remainder still applies. Delays in enforcement do not affect our rights.
26. Website Usage
Images on our website are for illustration purposes only, and colours may not be exact. All intellectual property rights remain ours. Content is provided for general information and should not be solely relied upon. We are not responsible for external websites linked on our site.
